Privacy Policy

Kiwi Nest Property Management Limited (“Kiwi Nest”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you make an enquiry, booking, or stay at one of the properties managed by Kiwi Nest.

We handle personal information in accordance with the New Zealand Privacy Act 2020, which sets rules for how organisations collect, use, store and share personal information.

1. Information we collect

We may collect the following personal information from you:

Full name

Email address

Phone number

Billing and payment information

Booking details, including check-in and check-out dates

Number of guests and guest names, where required

Identification documents, where required for verification, security, or booking compliance

Messages, enquiries, special requests, and communication history

Property access and check-in information

Any other information you choose to provide to us

We may also collect technical information when you use our website, such as your IP address, browser type, device information, and website usage data.

2. Why we collect your information

We collect and use your personal information to:

Process and manage your booking

Confirm your identity and booking details

Communicate with you before, during, and after your stay

Provide check-in instructions and guest support

Manage payments, refunds, invoices, deposits, and security-related matters

Comply with legal, tax, accounting, insurance, and regulatory obligations

Protect the safety, security, and condition of the property

Respond to enquiries, complaints, maintenance issues, or disputes

Improve our services, website, and guest experience

Send booking-related updates and service messages

We only collect personal information where it is necessary for our business and accommodation services.

3. Payment information

Payments may be processed through third-party payment providers or booking platforms. Kiwi Nest does not store full credit card details unless this is handled securely by an authorised payment provider.

Any payment information you provide will be handled in accordance with the relevant provider’s own privacy and security policies.

4. Sharing your information

We may share your personal information with trusted third parties where necessary, including:

Booking platforms and channel managers

Payment processors

Property owners

Cleaners, maintenance contractors, and service providers

IT, website, and software providers

Professional advisers, insurers, or debt recovery agencies

Government authorities, law enforcement, or regulatory bodies where required by law

We will only disclose personal information for the purpose it was collected, or where otherwise permitted by law. The Privacy Commissioner explains that personal information should generally only be disclosed for the purpose it was originally collected or obtained.

5. Storage and security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, or alteration.

Your information may be stored in secure electronic systems, booking software, email systems, payment platforms, and cloud-based services.

However, no online transmission or storage system is completely secure, so we cannot guarantee absolute security.

6. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including booking management, legal compliance, accounting, dispute resolution, and business record purposes.

Under the Privacy Act principles, organisations should not keep personal information longer than required for the lawful purpose for which it may be used.

7. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete, or outdated.

The Privacy Act gives individuals the right to ask for access to their own personal information.

To request access or correction, please contact us using the details below.

8. Cookies and website analytics

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic, and understand how visitors use our site.

You can disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.

9. Overseas service providers

Some of our software, booking, payment, or cloud service providers may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy requirements.

10. Marketing communication

We may contact you with service updates or information relating to your booking.

We will only send marketing communications where permitted by law. You may unsubscribe or ask us to stop sending marketing messages at any time.

11. Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will take appropriate steps in accordance with our obligations under the Privacy Act 2020. New Zealand’s privacy guidance notes that agencies must notify the Privacy Commissioner of a notifiable privacy breach.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on our website with the updated date.

13. Contact us

For privacy-related questions, access requests, correction requests, or complaints, please contact:

Kiwi Nest Property Management Limited

Email: admin@kiwinestproperty.co.nz

Phone: 0800 580 042

Address: 15D Union Street, Auckland 1010